Incident intelligence for shopping centres · Ireland
Log what happened. The whole centre knows. The Gardaí get the picture every Monday.
Lookout is the shared incident log for every shop in a centre. Staff log a theft or a suspicious visit on their own phone in under a minute, security gets the alert while it is still happening, and the centre manager sends the Gardaí one weekly brief they can act on.
Already on Lookout? Sign in. Piloting at the Showgrounds Shopping Centre, Clonmel. Built and operated by CentreWebDev.
Showgrounds · Clonmel
FeedHappening now
Two in grey hoodies, foil-lined bag, heading for the car park exit
Two males in menswear checking tags, no purchase
Our mission
Give every centre one shared memory of what happens on the floor, and the Gardaí one picture a week they can act on. Without ever building a file on a person.
Retail crime is a shared problem kept in separate incident books. The shop that was hit at ten past two knows; the shop across the mall finds out on Thursday, if at all. Security hears about it on the radio, once. By Monday nobody can say how many times it happened.
Lookout puts one log in every pocket in the centre, alerts everyone while it is still happening, and turns the week into a brief the Garda liaison can use. It records what happened and what people looked like, never who they are, and it deletes itself on a clock.
Shops make their own Garda complaints. The centre briefs. Lookout is the layer in between that has never existed.
How it works
Under a minute to log. Seconds to alert. One Monday brief.
Log it on your own phone
Type, shop, what happened, is it still going on. Optional detail after: appearance, vehicle, a photo of the goods or the scene. Staff can only log for their own shop.
Everyone knows now
If it is happening, security and every other shop get a push alert and the incident pins to the top of the live feed. Red means live and nothing else.
The Monday brief
Totals, patterns, repeat descriptions and vehicles, and the week's log, sent to the Garda liaison by private link. It writes itself from what staff logged.
Identity-light by design
Built so a solicitor, a data-protection officer and a shop floor can all say yes.
These are rules in the code, not a policy page. A feature that breaks one does not get built.
Names, faces or watch lists
Incidents describe events and appearance. There is no field for a name, no face matching, no “known shoplifter” list. Photos are of goods or the scene.
Shop per member
Shop staff log for their own shop only. Security and management see the whole centre. Nobody sees another centre.
Then it is gone
Unflagged incidents purge automatically after 90 days, photos and descriptions included. Kept for a Garda complaint: 24 months, then the same.
Stored in Ireland
Database and files in the EU, a DPIA and a tenant data-processing agreement in the box, and a privacy notice written for a staff-room wall.
Who it's for
Centres run it. Head offices see their own stores in it.
Shopping centres
The centre manager's Monday, solved
- Live feed and push alerts for every shop, security and management
- Dashboard by shop and type, printable for the board
- Weekly Garda brief, generated and emailed to the liaison
- Units, tenancies and members managed by the centre; one invite code for staff, one for the manager
- DPIA, tenant agreement and privacy notice supplied
Retail head offices
Your stores, across every Lookout centre
- Every incident your own staff logged, at every centre, read-only
- How often each store is hit, when, what it costs, how much reaches the Gardaí
- Vehicles and similar descriptions seen at more than one centre, as a signal for the Garda liaison
- CSV export for loss-prevention reporting
- Never other retailers' records, never photos or CCTV, never a watch list
Questions
The things a centre manager asks in the first ten minutes.
Straight answers, same as you would get on the phone.
What is Lookout?
Lookout is a shared incident log for a shopping centre. Shop staff record a theft, an attempted theft, suspicious behaviour, aggression, refund fraud or damage on their own phone; security and every other shop see it straight away; and the centre manager sends the Gardaí one weekly brief built from what was logged. It is licensed per centre and is piloting at the Showgrounds Shopping Centre in Clonmel, Co. Tipperary.
Does Lookout store names, faces or a watch list?
No. An incident describes what happened and what people looked like, never who they are. There is no field for a name, no facial recognition and no “known shoplifter” list, and photos taken by shop staff are of goods or the scene. Centre security can attach a CCTV still to an incident for a Garda file; shop staff never see it and it is deleted with the incident.
How long is an incident kept?
Ninety days. After that an ordinary incident purges automatically, photos and descriptions included. An incident flagged for a Garda complaint is kept for 24 months and then purged the same way. The deletion runs on a nightly schedule, not on request.
Who can see what?
Shop staff log incidents for their own shop and see the centre’s live feed. Security and centre management see the whole centre and are the only ones who can resolve, keep on file or delete. No centre can ever see another centre’s data — that is enforced by row-level security in the database, not just hidden in the interface.
Do staff need to install an app from an app store?
No. Lookout is a web app that installs to the home screen straight from the browser, so there is nothing to get approved, nothing to update and nothing to expense. It runs on whatever phone a staff member already has, and push alerts work once they allow notifications.
Does Lookout report to the Gardaí on a shop’s behalf?
No. The shop makes its own complaint, exactly as it does today. Lookout records whether it did and the PULSE reference if there is one. The centre’s job is the weekly brief — totals, patterns, repeat descriptions and vehicles — which goes to the Garda liaison by private link.
What does Lookout cost?
Centres pay per centre, billed annually after a 90-day trial: €195 a month up to 25 shops, €395 a month for 26 to 60 shops, and €695 a month for 61 shops and more. Retail head offices pay per store per month — €40, €30 or €20 depending on how many of their stores are on Lookout — with a €100 monthly minimum.
Where is the data stored, and what paperwork comes with it?
The database and files are hosted in the EU. A DPIA, a tenant data-processing agreement and a plain-English privacy notice written for a staff-room wall are supplied with the licence. Lookout is built and operated by CentreWebDev, named as processor in that paperwork.
Pricing
Priced so the service charge barely notices.
Centres pay per centre and recover it through the service charge. Head offices pay per store. Neither line discounts the other.
For centres · billed annually · 90-day trial
For head offices · per store per month
| Stores on Lookout | Per store | Includes |
|---|---|---|
| 1 to 10 | €40 | Overview, incident detail, CSV export, cross-centre signal |
| 11 to 50 | €30 | Everything above |
| 51 and more | €20 | Everything above |
Get started
See it on a real centre
A 30-minute walkthrough of the Showgrounds pilot: the feed, an alert, the dashboard and a Monday brief. Then a 90-day trial on your own centre.